Last updated: 20/01/2026

At Customers Not Clicks, we believe in clarity, responsibility, and long-term value. This Refund Policy explains when and how refunds are issued for our digital products and services.

By purchasing from our website, you agree to the terms outlined below.

1. 15-Day Refund Window

We offer a 15-day refund window from the date of purchase for eligible products.

If you are not satisfied with your purchase, you may request a refund within 15 calendar days of the original transaction date.

After 15 days, no refunds will be issued.

2. Eligibility for Refunds

To be eligible for a refund:

• The refund request must be submitted within 15 days of purchase

• The product must not be explicitly marked as “non-refundable” at the time of purchase

• You must comply with this Refund Policy and our Terms & Conditions

Refunds apply only to first-time purchases of a product unless otherwise stated.

3. Non-Refundable Items

Due to the digital nature of our business, the following are not eligible for refunds, unless required by law:

• Products labeled as “non-refundable”

• Free products or bonuses

• Personalized, customized, or one-to-one services

• Products where a significant portion of the content has already been downloaded, consumed, or accessed

• Products purchased through third-party platforms (subject to their refund policies)

4. How to Request a Refund

To request a refund, please contact us at:

Email: refund@customersnotclicks.com

Include:

• Your full name

• Email address used at checkout

• Order confirmation or receipt

• Reason for the refund request (optional but appreciated)

We may request additional information to verify your purchase.

5. Refund Processing

If your refund is approved:

• Refunds will be issued to the original payment method

• Processing time may take 5–10 business days, depending on your payment provider

• Any transaction or processing fees charged by third-party providers are non-refundable where permitted by law

6. Abuse and Chargebacks

We reserve the right to deny refund requests that appear abusive, repetitive, or fraudulent.

Initiating a chargeback instead of contacting us first may result in:

• Immediate termination of access to products

• Restriction from future purchases

We encourage you to contact us directly so we can resolve concerns fairly.

7. Legal Rights

This Refund Policy does not override any mandatory consumer protection laws that apply in your jurisdiction. Where local laws require a different refund standard, we will comply with those requirements.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: support@customersnotclicks.com
Website: customersnotclicks.com